DocuWare Careers

Software Support Specialist

Job Summary

Our software support team works with our DocuWare network of authorized resellers and customers, providing all levels of support. This role is responsible for delivering excellent customer service along with technical expertise with the DocuWare product suite.

Job Requirements:

Communication Skills:

  • As this position requires detailed communication with our customers, excellent oral and written skills are a must, along with a high level of attention to detail.


  • High School Diploma or higher majoring in a related field.


  • Two to three years of related experience supporting software products in a customer service environment.

Computer Skills:

  • Working knowledge of Microsoft Windows Desktop operating systems including Windows 7, 8, and 10.
  • Working knowledge of Microsoft Windows Server operating systems including Server 2008, 2012 and 2016.
  • Practical experience with Microsoft Internet Information Server.
  • Experience with databases such as MySQL, Microsoft SQL Server, or Oracle an advantage.
  • Experience with Microsoft Office products and/or supporting 3rd party software.

Benefits & Compensation:

  • Salary commensurate with experience.
  • 401K, Medical, Dental, Paid Vacation.


New Windsor, NY


Customer Support

Target Group

College Graduate/Junior Level

We look forward to hearing from you. Along with your meaningful application, please include information on your possible start date and any salary expectations.

Apply now

About DocuWare

DocuWare delivers document management and workflow automation software that enables you to digitize and optimize the processes that power the core of your business. By removing the tedious, manual tasks that drain your team’s energy, your knowledge workers are free to focus on the projects that drive productivity and profit. Set a new pace for business with DocuWare office automation solutions.


300 Employees


30 Years in Business


5 Offices


12,000 Customers


90 Countries