Client Experience
Management at DocuWare


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Meet the client experience management team

We are a passionate team dedicated to ensuring that every interaction with our customers exceeds their expectations.

Meet the CEM team_XX_945x485

Who we are and what we do

Our goal is to improve the customer experience. We are responsible for reaching out to make sure that DocuWare solutions and services are meeting their needs. Our team collects and analyzes data gathered through this communication. This results in optimized internal processes and touch points to create a smooth customer journey with tools that fit their needs.

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Global Process Management +

Automating, standardizing and optimizing internal DocuWare processes

Business Support Systems +
  • Data Engineering: Maintain a data warehouse which provides information used in reports and forecasts 
  • Solutions: Customer Relationship Management Systems, developing of customer and partner tools
Customer Success +
  • Managing customer satisfaction in terms of collaboration and business relations 
  • Collecting customer feedback and performing data-driven analysis to adjust touch points 
  • Reactivating inactive or dissatisfied customers to retain them in the long-term 

Discover our career paths

Customer Success Specialist

This role ensures a positive customer experience and builds long-term relationships with our customers.

Data Engineer

This specialist manages and grows the data warehouse, aligning data pipelines with stakeholder needs and ensuring a scalable architecture.

Business Application Engineer

This role implements and optimizes internal CRM processes and supports departments with technical solutions and concepts.

What our team says

Working at DocuWare is a fun, challenging, family environment where I know I will learn and grow with a group of like-minded people. There is a culture of openness that allows for open conversations, questions, and ideas to be heard and valued. This culture stems from leadership that ensures every team member feels valued.

Danielle Gunsch
Team Lead Customer Success

After working for DocuWare for almost 10 years, what continues to inspire me is how deeply we value our people. It’s rare to see so many familiar faces alongside new ones after all this time. I could not be more grateful for the constant support in learning new skills that have enabled me to evolve into new roles.

Fabrizio Karl
Director Global Process Management

Leadership at DocuWare has an inspiring positive impact: An employee-centric approach is practiced, which goes hand in hand with transparent communication, integrity, active listening and empathy. We all know that our employees are our most valuable asset.

Uta Dresch
Vice President Client Experience Management