Operational Excellence
and Infrastructure
at DocuWare


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Meet the teams

We passionately ensure that every interaction with our customers exceeds their expectations.

Meet the CEM team_XX_945x485

Who we are and what we do

Our goal is to improve the customer experience. We are responsible for reaching out to make sure that DocuWare solutions and services are meeting their needs. Our team collects and analyzes data gathered through this communication. This results in optimized internal processes and touch points to create a smooth customer journey with tools that fit their needs.

Team Image
Business Support Systems +
  • Data Engineering: Maintain a data warehouse which provides information used in reports and forecasts 
  • Solutions: Customer Relationship Management Systems, developing of customer and partner tools
Operational Excellence +
  • Automating, standardizing and optimizing internal DocuWare processes
  • Quality management
  • Supporting and training employees in the use of AI tools in their daily work
Corporate IT +
  • Ensuring seamless global IT operations - from hardware and networks to company-wide IT systems
  • Service management

Discover our career paths

Director Process Optimization

Drives internal process efficiency via AI solutions, leads optimization, and fosters a culture of improvement and innovation.

Data Engineer

This specialist manages and grows the data warehouse, aligning data pipelines with stakeholder needs and ensuring a scalable architecture.

Business Application Engineer

This role implements and optimizes internal CRM processes and supports departments with technical solutions and concepts.

Technical Project Manager

Manages and implements complex IT projects with a team, ensuring smooth solutions, quality, and adherence to budget.

AI Empowerment Specialist

Integrates AI tools into daily workflows, provides training, collaborates across teams, and drives company-wide innovation.

Workflow Automation Specialist

Optimizes processes by leveraging internal software to enhance workflows and align with strategic goals.

Helpdesk Technician

Provides optimal support to employees on all IT related issues.

What our team says

Leadership at DocuWare has an inspiring positive impact: An employee-centric approach is practiced, which goes hand in hand with transparent communication, integrity, active listening and empathy. We all know that our employees are our most valuable asset.

Uta Dresch
Chief Operating Officer (COO) and President of DocuWare Corporation

DocuWare creates a trusting environment where employees are recognized for their great work. Our leadership values transparency, integrity, and compassion, and respects work-life balance, enabling everyone to achieve their best. 

Jonathan Edwards
Team Lead Helpdesk Americas

At DocuWare, I appreciate our modern approach to leadership - every voice truly matters. This ensures that our company is not only focused on the future, but also that each of us is empowered to make a meaningful contribution. In this way, DocuWare truly is a reflection of all its employees. 

Axel
Team Lead Data Engineering

I really enjoy the collaborative and supportive work environment. Everyone is always willing to help and share knowledge, which makes the day-to-day work both efficient and enjoyable. I appreciate the trust and flexibility the company gives us, as well as the recognition I receive from colleagues and supervisors.  

Francisco Fernandez
Helpdesk Technician

My time at DocuWare has been filled with countless opportunities to take on meaningful challenges and expand my skill set. Because of the incredible support I receive from our leadership, I can consistently make a difference while also being supported in my own growth and development. 

Tim Smajda
AI Process Optimization Team Lead