Professional Services &
Support at DocuWare


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Meet the professional services and support teams

As troubleshooters, we join forces to drive innovation and deliver exceptional solutions for our customers. Find out more about the different roles and daily tasks in our teams.

Meet the team__945x485

Who we are and what we do

Professional services and support may be two separate departments, but we share one goal and one mission: to make our customers and partners as happy as possible. How do we do that? We ensure each DocuWare experience is seamless and tailored to their needs. We strive to answer every question about our software with the utmost knowledge and quality.

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Professional Services +
  • Providing expert consulting to customers to deliver optimal solutions, while bringing feedback from our experiences with real-world implementations to the product development team 
  • Improving customer processes through intelligent workflows
  • Implementing preconfigured and consultative solutions 
  • Performing process analyses 
Support +
  • Our mission: Need DoucuWare’s help? We got you! 
  • Detectives of the tech world, always on the hunt for errors. Troubleshooting is our specialty. 
  • Helping our direct customers and partners to install, configure and use DocuWare solutions  
  • 1st level: first customer contact, solves simple problems and qualifies customer inquiries
  • 2nd to 3rd level: divided into product areas, deals with more complex questions. Collaborates with the development and product departments

Discover our career paths

Software Support Specialist

This role’s main goal is to provide professional solutions to our customers to ensure a high level of service and customer satisfaction.

Solution Engineer

This role designs and configures DocuWare workflows and translates requirements into solutions to optimize customer processes.

Consultant

Works closely with the project team to analyze needs, design solutions and manage DocuWare projects to improve customer processes.

What our team says

At DocuWare, every individual has the chance to expand their horizons beyond their department. The driving forces behind career advancement are self-motivation, curiosity, determination, and a willingness to take on responsibility. There’s no set career path - the focus is on your eagerness to contribute and grow. 

Sven Wimmer
Principal Consultant - Professional Services EMEA

DocuWare excels in our 'dynamic' value by successfully adapting to the post-pandemic return-to-office challenge. We’ve implemented the perfect hybrid work model, benefiting both the company and all employees.

Maria Holden
Sr. Director Software Support Americas & APAC

What I enjoy most about working at Docuware is the opportunity to be part of a dynamic and innovative team that truly values collaboration and growth. New ideas are encouraged and there are always opportunities to join exciting projects. The combination of strong team spirit, support and dynamism makes my job very fulfilling.

Victoria Brandes
Technician Software Support Team EMEA